Q1.How often will your Supra Shoes website update the products?
A: We will update the products every week.If you want to know the latesr products,just login our websit and we will email the imformation to you.
Q2. Do I need an account to purchase?
Yes, you have to register to shop on our supra shoes outlet.
Q3. How much should I pay the shipping fee?
A: We are happy to tell you the all product you order in our store are offer with free shipping.
Q4. Can I get some special discount or preferential?
Of course, you can enjoy the preferential. Welcome to consult our customer service, they will offer a discount coupon for you according to the amount of your order. And you will get much more discount if you buy many items.The more goods you buy,the more discount you will receive.We usually take sale promotion for some special festivals, please contact us for details freely before your order.
Q5. How to choose the size if I am in between size?
In between sizee, we recommend you ordering the next size. For example, if you wear Euro 37.5, you can go to the next. That is to say, you may choose Euro 38. You may feel uncomfortable if you buy the smaller ones.
Q6. When will I receive my order?
All orders will send from China.We will send the goods within 24 hours after you placed your order.Generally speaking, the delivery time is about 7-10 business days, but it depends on your delivery destination. And it may takes another several days for some special issues (see details in Shipping Terms). Please do not worry, we will do our best to ship them out as soon as possible in this case.
Q7. What about your return & exchange policy?
Everything is done in a process. So if you are not satisfied with the Supra footwear, please contact us in time after delivery within 7 days. We are not responsible for the beyond time. What is more, we only accept the items that are in brand new condition with the original package. In order to process your return,you must email the details of your order and the items you want to return. In order to process a replacement or refund you must return the items you received at the expense and provide the tracking number. We do not charge of the shipping fee.
Q8. What happens if I am out when you deliver?
The courier/carrier will leave a notice in a safe place, or will arrange to redelivery if you are unavailable to sign for the package. If that, Please contact local post office as soon as possible to get the package. However, if you are always not there, the parcel will be returned, please contact our Customer Service team for reship.
Q9. How do I track my order?
We will give a tracking number and the relative web for you to check the shipmet status online. Please take it easy to contact our customer service if you have any questions. Of course, we will check the status for you sometime and remind you. But it would be better for you to track the status yourself. For we are too busy to leak some check sometimes.
Q10. Is it safe to pay via credit card?
You are right, it is safe.Your money is sent to our account, but we have no rights to know any information about your card information. So if there's any problem about payment, you can contact the card issuer.
Q11:If the items I am searching for is sold out,can you help me to find these goods?
A: We are sorry if this situation happens to you.We will try our best to find the items you need,and we will contact you when we get these goods.
