We offer free shipping and delivery is guaranteed! All the products you purchase will be shipped out within two days when the items are all in stock. After that, you will receive an email with your order confirmation number and your tracking number. With this tracking number you can track the progress of your parcel. Website link to: http://www.ems.com.cn/english-main.jsp
1 .We always ship the products using EMS service. It is fast and safe. Need only 5 to 7 days to reach your country.
2 .If you need another express service, please contact us through e-mails before you place your order.
3 .Please make sure you are entering a correct shipping address and contact number.
4 .We are not responsible for re-shipping costs if you provided us with an incorrect address.
Track
For UK customers: Please visit UK Post Website. Here you can track the progress of your items sent by EMS service. Select your country bellow:http://www.parcelforce.com
Returns
We are absolutely confident that you will be happy with your purchase from us because each of our items is inspected by hand for quality. We understand, however, that every customer is unique and we are flexible to meet your particular needs. Customer satisfaction in our products and services is our top priority. If for any reason, you are not satisfied with your purchase, please contact us immediately at shoppinghelp101@yahoo.com. We will then provide you with instructions on where to return your Supra Shoes. You must return the product(s) within seven days of receipt for exchange or refund. You must send your returned package via courier at your own expense and provide us with a tracking number in order for a refund/replacement to be issued. Please take under consideration that the returned package will be returned to the address we provide you with. We do not charge a restocking fee but in such cases, we lose the cost of the initial shipping and so can not pay for shipping both ways. Refunds are made in the same form as initial payment (ie. refunded on your credit card) and may take up to three business days to process after we receive the tracking number for the returned goods. Kindly include when you contact us the following information. This will speed the process of your return.
